Terms and Conditions

Hire Terms & Conditions

“Hirer” means any person, company, corporation or agency or it’s representative who hires the product/s

“Product/s” means the items hired by the owner to the Hirer

“Owner” Best Day Ever PTY LTD as trustee for the Benham Family Trust T/A YEH EVENTS
ABN 86 268 025 75

Payment Conditions:
Bookings require a 30% non refundable deposit to secure products/services. Deposit is deducted from the total price.

Balance required 30 days prior to the event. Full payment is required if the booking is made within 30 days of the event.

“Product/s” can be added anytime prior to delivery day subject to availability.Payment is required prior to delivery.

“Product/s” may be changed at the same value or higher after the balance payment has been made. If there is a price difference, it is to be paid prior to the event.

A minimum “Product/s” order value applies for all events (this does not include delivery, styling or set up fees).

“Product/s” prices are for a one day hire only. All prices on website, proposals and PDF’s are excluding GST.

Website “Product/s” prices do not include delivery, the “Hirer” is also required to advise of any difficult access to sites or stairs as an extra charge may apply.

All “Product/s” require delivery therefore a delivery fee will be applicable.

Any costs associated from damages to our “Product/s” that require repairing or replacing will be the responsibility of the “Hirer”.

Any costs associated to replace missing “Product/s” will be the responsibility of the “Hirer”.

Will forfeit deposit and cancellations under any circumstances within 30 days of the event date will forfeit full amount.

“Product/s” Care:
Please note: Many of our “Product/s” can be damaged by water/moisture/reticulation/condensation etc. As the “Hirer”, it is your responsibility as the “Hirer” to ensure the “Product/s” are not exposed to these elements.

Tables - Hot Dishes are not permitted directly on tables and Candles are required to be in a sealed cylinder, Any costs associated with damage will be the “Hirer” responsibility.

Table Cloths - Candles are required to be in a sealed cylinder, Any costs associated with damage will be the responsibility of the “Hirer”

“Product/s” are not permitted to be moved from the delivery location by the “Hirer”

Substitutions: “Owner” reserves the right to make substitutions in the event the flowers or decor selected are not available or quality suitable to event. The integrity of the proposed look and colour scheme will be maintained and flowers of equivalent value will be used. “Owner” will inform client if a dyed flower is being used and will not be held liable for staining to any garments due to their usage.

Tents & Lighting:
Tents and Lighting require stakes to be inserted into the ground, the “Owner” is not responsible for any costs associated with repair to reticulation or the likes due to damage from stakes.

The “Product/s” supplied are for hire, always remain the property of the “Owner”.

The “Product/s” are not insured, the “Hirer” is responsible for any loss, damage or breakage.

Loss or Damage to Products:
All products or components (including packaging) damaged, broken or lost while on hire while be charged to the “Hirer” for the full present day value.

Damage also includes stains from clothing, food, paper items, wine, oil , candle wax, any burn type, paint, pens, water damage, fake tans or any other method not mentioned.

If a “Product/s” is damaged or missing whilst in possession of a third party ie venue, private property or any not mentioned, it is the “Hirer” responsibility to cover costs for replacement or repair.

All “Product/s” are to be returned in acceptable cleanliness condition. An extra cleaning charge will apply should any “Product/s” require extra or professional cleaning at the “Hirers” expense.

“Products” are not permitted to be moved from the delivery location by the “Hirer”

Release and Indemnity
The “Hirer” hereby releases the “Owner” from, and agrees to indemnify the “Owner” in respect of any third party claims, action, suits, demands, costs and expenses for damage or injury to person, death, loss of income or damage caused to the “Hirer” or its property arising directly or indirectly out of the hire or use of the”Product/s” by the “Hirer” or these terms.

“Hirers” Obligations:
The “Hirer” is required to notify the “Owner” if they are hiring or supplying similar “Products” from an alternative supplier or venue prior to confirming a booking.

The “Hirer” accepts responsibility for the “Product/s” from the time of delivery until pick up by the “Owner”.

The “Hirer” must notify the “Owner” of any breakages or missing “Product/s” with in 5 hours of receiving the items.

The “Hirer” must use the “Product/s” in a correct, safe and prudent manner and only for the purpose and capacity for which it is designed for.

The “Hirer” indemnifies and keeps indemnified the “Owner” from all actions, claims and demands of every description whatsoever arising either directly or indirectly from the use, maintenance, transport and/or operation of the “Product/s”, property damage to underground cables, pipes or service repairs.

The “Hirer” hereby unconditionally accepts these terms and acknowledges that its acceptance is a condition precedent to taking possession of the “Product/s” from the “Owner”

Privacy Policy

YEH Events is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.yehevents.com.au, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

YEH Events will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us: